Mountain Drop-offs certificate of excellence
What could be better than receiving our first TripAdvisor Certificate of Excellence? Receiving the email to tell us that we’d been awarded one for the third year in a row.
And that is thanks to all of you who’ve taken the time to leave us a review and give us your feedback. That feedback is invaluable. It helps us to fine tune our operations to best meet guests needs.
We put customer service at the very heart of everything we do. Now you might think that it can’t possibly be that complicated when all you are doing is arranging an airport transfer, but you’d be surprised, we’re sure.
We don’t run a scheduled service, our approach is bespoke, carefully matching travellers together by flight arrival time and destination so that their airport transfer best fits their travel plans. That way, if flights are delayed by a few minutes customers don’t have to panic about racing to reach their transfer. We’ll be waiting for you no matter what time your airline eventually delivers you.
The weather patterns that impact the mountains can be as big as they are. We’re avid watchers of the forecasts and more than 15 years of experience means we know what we need to do to get guests to and from the airport even when it’s dumping down snow.
Keeping everyone moving as quickly as possible and managing any logistical changes that the world throws at us is all part of the service as far as we’re concerned.
And, when we say door-to-door, we mean it, even if the driver has to put chains on the van to make it up a steep drive in the snow – they’ll do whatever it takes. Responding to an ever-changing day is, we believe, what sets us apart from the competition.
You can read our reviews on TripAdvisor