General Terms & Conditions
1.1. In this document the following words and expressions shall have the following meanings:
1.2. “Mountain Drop-offs” shall refer to the company SARL Mountain Drop-offs (480 130 699 RCS Annecy)
1.3. “Client” shall be the person that makes the booking for themselves or on behalf of other persons.
1.4. “Party” shall refer to all persons travelling under one single booking
1.5. “Passenger” shall refer to a person within a party
1.6. “Operator” shall refer to an enterprise that provides transport services via the use of their own vehicles.
2. Making a booking
2.1. The client is responsible for the information provided when making a booking.
2.2. The client must provide a full and valid address for pick-up/drop-off in resort. Any changes to this address must be provided in writing. If no address is provided or the address provided is invalid, the client will be picked-up/dropped-off a central point in resort (such as the Tourist Office or train station).
2.3. Mountain Drop-offs reserves the right to charge an administration fee of 5€ for any changes to a confirmed booking that is amended at any time prior to departure.
2.4. Where the client has provided an incorrect date or time in the transfer booking, the client must notify Mountain Drop-offs immediately in writing via email.
2.5. Where the transfer booking has already been confirmed by Mountain Drop-offs, changes to the date or time of the booking may result in a cancelation of the original booking, and the Mountain Drop-offs cancelation policy (see paragraph 4 below) will apply. The client may have to make a new booking with the correct time and date, together with payment of the applicable tariff.
2.6. The client accepts these booking conditions on behalf of each member of the party.
2.7. When making a telephone booking the client accepts that the booking will be governed by the terms and conditions that are present on the Mountain Drop-offs website at the time of booking.
2.8. Should more passengers present themselves for transfer than noted on the booking it may not be possible to carry the extra passenger(s). The extra passenger(s) will have to make their own way to their destination and Mountain Drop-offs will accept no responsibility or liability for said extra passenger(s).
2.9. Baby seats and booster seats are supplied free of charge upon request at time of booking. The correct size baby seat must be requested, or the age and weight of the child specified.
2.10.The child seats provided comply with all relevant legislation
2.11.Mountain Drop-offs will endeavour to honour special requirement requests but are not contractually obliged to do so.
3. Payment and pricing
3.1. Full acceptance of Mountain Drop-offs price for the service requested is assumed at the time of booking. Where the client has provided an email address at the time of booking, Mountain Drop-offs will produce written confirmation by email of the details regarding the booking.
3.2. All prices published on the website, in print, or quoted over the phone or via email by a Mountain Drop-offs representative or employee, are subject to test